Tag Archives: los angeles

Los Angeles Dodgers Partner With Postmates To Drive Innovation At Dodger Stadium

Posted on by
Reply

Multi-Year Partnership Enhances Fan Experience Enabling Fans to Order Ahead and Skip The Line; Beginning with the Top Deck this Season, Expanding to the Rest of the Stadium in 2020

San Francisco and Los Angeles, CA – Aug. 7, 2019 (PRNewswire) The Los Angeles Dodgers today named Postmates, the leader in enabling anyone to have anything on-demand, as their exclusive On-Demand Delivery and Pickup Partner, and announced that they will incorporate Postmates Live into the concession stands at Dodger Stadium. With Postmates Live, fans will be able to place their Dodger Stadium concessions order from their seats and pick it up when ready at designated Postmates Pickup locations, with no added fees.

Print

Postmates Live, in coordination with Levy and its team members, will be available for fans to order concessions from stands in the “Top Deck” section of the park for the duration of the season. It will roll out to the entire stadium for the 2020 season. In addition to the engaging fan activations at concessions, Postmates branding will also be visible at Dodger Stadium throughout the multi-year partnership.

Postmates 1

“The LA Dodgers are an iconic part of LA culture and so is Postmates. Having the opportunity to bring our mission to enable anyone to have anything on-demand to Dodger Stadium is extremely exciting for us,” said Bastian Lehmann, co-founder, and CEO at Postmates. “My co-founder Sean grew up in LA so this is a partnership that really hits home for us at Postmates. Go Dodgers!”

“At Dodger Stadium, we’re always looking for ways to enhance the gameday experience,” said Michael Wandell, Dodger Senior Vice President of Global Partnerships. “In partnership with Postmates, we have co-authored the most dynamic and innovative mobile ordering platform in professional sports.”

Postmates 2

To order within Dodger Stadium, fans just need to open the Postmates app on their mobile devices and:

  • Browse and select desired offerings.
  • Place an order, pay in the app.
  • Once orders are placed, fans will receive a pickup time and text notification when the order is ready.
  • Orders will be available at designated Postmates Pickup points located throughout the stadium (initially only at Top Deck before full-stadium roll out in 2020).

Earlier this year, Postmates launched a skip-the-line service, now called Postmates Live, with AEG and has been a staple for their largest festivals such as Coachella, Stagecoach, etc.

ABOUT POSTMATES
Postmates enables you to get anything you want on-demand. Launched in 2011, Postmates led the creation of on-demand delivery in the U.S and has grown to be the #1 platform in Los Angeles, amongst other markets and has the most merchant selection in the country, including hundreds of exclusive LA merchants such as Sugarfish, Salt + Straw, Trejos Tacos and The Coffee Bean and Tea Leaf. The company now operates in more than 3,500 cities across the U.S. and Mexico, provides access to over 500,000 merchants and has recently launched innovative new products including Postmates Party. Postmates is headquartered in San Francisco and has more than 1,000 employees. Learn more: www.postmates.com.

ABOUT LOS ANGELES DODGERS
The Los Angeles Dodgers franchise, with six World Series championships and 23 National League pennants since its beginnings in Brooklyn in 1890, is committed to a tradition of pride and excellence. The Dodgers are dedicated to supporting a culture of winning baseball, providing a first-class, fan-friendly experience at Dodger Stadium, and building a strong partnership with the community. With the highest cumulative fan attendance in Major League Baseball history, and a record of breaking barriers, the Dodgers are one of the most cherished sports franchises in the world. Visit the Dodgers online at www.dodgers.com, follow them on Twitter @Dodgers and like them on Facebook at www.facebook.com/Dodgers. For media information, visit www.dodgerspressbox.com.

Los Angeles Football Club Partners with Satisfi Labs to Launch In Stadium Order-Ahead on Apple Business Chat

Posted on by
Reply

LAFC enables conversational commerce for fans through Apple Business Chat powered by Satisfi Labs

Los Angeles, CA – July 18, 2019 (PRNewswire) Satisfi Labs and the Los Angeles Football Club (LAFC) announced today a new partnership to expand their virtual assistant platform, with Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone, iPad, Mac and Apple Watch. This new Order-Ahead offering is designed to enhance the fan experience at Banc of California Stadium, expanding upon an existing relationship between LAFC and Satisfi Labs forged in 2018, in which the team’s in-app virtual assistant, Olly, uses Satisfi’s AI-powered Knowledge Management Platform. LAFC is the first MLS team to utilize Apple Business Chat to enable conversational commerce.

Satisfi Labs Logo

The new Order Ahead feature includes food and beverage pre-ordering, allowing customers to order and purchase food seamlessly in the chat flow and pick up their food at their convenience, ensuring customers never miss match time. The new feature is a collaboration between the LAFC, Satisfi Labs, Tapin2 and their concessionaire, Legends.

Until now, customers could only access Olly and LAFC’s deep knowledge base through the LAFC app. With the Satisfi Labs Knowledge Management Platform available on Apple Business Chat, customers can now communicate directly with LAFC’s Olly using the Messages app on any Apple device. Satisfi Labs ensures the information that’s available through the conversational search is accurate and engaging, improving the customer and event experience.

“We want our customers to feel in full control of their experience when they come to an LAFC match. Satisfi Labs has allowed us to provide a seamless, clean integration with Apple Business Chat, which gives us a powerful and engaging direct connection with our customers. The majority of our customers use iOS, and we always want to exceed their expectations when they come to see a match. Apple Business Chat makes communicating with LAFC as easy as messaging a friend, so we expect it will quickly become our customers’ preferred customer service channel.” said Christian Lau, Vice President of Information Technology.

“We’re excited to expand our offerings in AI conversational commerce with an organization that is forward-looking and always putting the customer first. We have seen incredible engagement and success with Olly. This new offering in The Banc of California Stadium, a state of the art facility, will continue the legacy of LAFC elevating the customer experience through valuable and successful interactions,” added Don White, CEO of Satisfi Labs.

To start an Apple Business Chat to Order-Ahead, customers can open their camera to scan a QR code in the stadium. A conversation with Olly will open instantly in the Messages app, and users can take their time responding when it’s convenient.

Apple Business Chat is available in beta for users and businesses worldwide and is built into iOS 11.3 and higher. For more information visit: apple.com/ios/business-chat. With Business Chat, customers can always reach a live person and are always in control of whether they share any contact information with a business.

About Satisfi Labs
Satisfi Labs is an AI-powered Knowledge Management Platform. Its technology makes brand data accessible and conversational. The platform powers chatbot, app, web and voice touchpoints. Satisfi Labs creates unique customer experiences for leaders in Sports, Entertainment, Tourism & Retail. More information can be found at www.satisfilabs.com.

ABOUT LOS ANGELES FOOTBALL CLUB (LAFC):
The Los Angeles Football Club (LAFC) is the newest MLS soccer club serving the greater Los Angeles area. Coming off a record-breaking inaugural season, LAFC is dedicated to building a world-class soccer club that represents the diversity of Los Angeles and is committed to delivering an unrivaled experience for fans. LAFC’s ownership group is comprised of local leaders and innovators of industry with intellectual capital, financial prowess, operations expertise and success in the fields of entertainment, sports, technology and media. LAFC is invested in the world’s game and Los Angeles, constructing and developing the 22,000 seat Banc of California Stadium and a top-flight training center on the campus of Cal-State Los Angeles. For more information about LAFC, visit www.LAFC.com and www.LAFC.com/presskit.

Media Contact:
Renee Rossi
Renee@relativity.ventures
+1-908-872-3452