You Need to Know: The 2 Main Types of Community Performance Statistics!

Follr MetricsAs you start building your online social community, it can be hard to gauge how well (or not-so-well) you’re doing. Different community performance statistics mean different things and certain communities’ success are more reliant on certain measures of performance than others. Here we attempt to break down the two major types of performance indicators for any online community, and provide tips on how to better manage and increase your desired metrics!

Two broad types of Performance Indicators:

1. REACH

Reach is one general sub-category of community performance. On the most basic level, reach can translate to metrics like the number of page views, clicks, and new members. Additionally, reach can be more literal – as in the geographical reach you have according to the physical location of your members, and even the spread of your members’ ages. The former are basic measures of reach you’ll want to increase by:

  1. Including relevant and clever content, as well as 2-3 related hashtags per post
  2. Directly tagging “key,” socially-savvy members in posts and comments

The latter, more literal metrics of reach are imperative to building a rich and diverse community. Take time once a week or so to visit some of your members’ profiles and get an idea of these reach statistics.  Increase geographic and chronological reach by:

  1. Posting content applicable to all ages and ethinicities
  2. Specifically asking certain groups of people to chime in on topic discussions. Example: asking #NewEnglanders to share their favorite weekend road trip spot, even if your community is focused on Midwest travel & tourism.

2. ENGAGEMENT

Once you’ve got a steady stream of members visiting your community, you’ll start to be more concerned with engagement. Engagement is a broad term for how and how often your members interact with community content and other community members. Some solid engagement metrics to live by are time spent on your site, the number of comments and/or discussion posts, and the diversity of topics members touch on. Smart community builders can hone in on certain “gem” members who frequently interact with several other members on several different topics. Direct message these members and thank them for being such a vibrant edition to your online community! Do you have any tips on increasing reach or engagement? Feel free to share in the comments section below!

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About Laura Johnson

Laura - a Texas native & Southern California transplant - is a new breed of media mogul. With experience and interest in all sorts of industries – Tech, Finance, Fashion, Wine & Spirits, Journalism – It’s no surprise www.Follr.com swooped her up to head their social media and content strategy. Media and Journalism being in her blood (Dad owns Dallas-based media powerhouse Success Partners), she’s a fresh & well-rounded authority on all things currently taking over the universe. As for accolades, Laura started writing and editing for SUCCESS.com before she had her high school diploma. From there she organized and lead massive email and print campaigns for international social justice organization, Invisible Children’s some 500k donors and helped weather the media MEGA-storm that was #KONY2012. With degrees in International Business & Economics, Laura then left the non-profit world to become the social media strategist for a SoCal based fashion retailer. In addition to freelance writing and blogging, she spends her free time taking in as many beautiful San Diego sunsets as possible and perfecting the G&T (extra lime please).

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