Follr Support Series – How To Create a New Supporters Club Community Website

Follr contains community Websites for every sports team imaginable, soccer (AKA football), football (aka football), basketball, hockey, baseball and many other professionals, organizations and interest groups associated with the industry. The question is; how do you create one?

Please follow these steps – if you have additional questions give us a call on:

(888) 201-5160

or email:

info@follr.com

Step 1:

After you log into your Follr account you will see the Activity Screen:

Follr Support - Community Discovery 1

Step 2:

This screen highlights two places to see communities:

(i) From the top menu you can click on “Communities”:

Follr Support - Community Discovery 3

(ii) In the right panel you will see “Discover Communities”:

Follr Support - Community Discovery 2

Step 3:

If you click on “Communities” from the top menu you see a page that by default shows you the communities you are currently a member of:

Follr Support - Community Discovery 4

To create a new community simply click on the “Start a Community” button:

Follr Sports Community

Step 4:

You will then see the “Start a Community” page:

Follr Sports Community

Simply fill in the information and click the “Create Community” button at the bottom of the page.

Note:

(i) All fields marked with an asterisk have to be completed.

(ii) There isn’t a limit on how many communities you can create.

Follr Support Series – How To Find a Job in Sports

Follr has integrated the indeed job data which gives you access to countless jobs in all industries including sports.

To find a sports job please follow these steps – if you have additional questions give us a call on:

(888) 201-5160

or email:

info@follr.com

Step 1:

After you log into your Follr account you will see the Activity Screen:

Follr Support - Community Discovery 1

Step 2:

Click on “Careers” in the top menu:

Sports Fan Communities

Step 3:

You will then see the “Jobs & Careers” page:

Sports Fan Communities

Step 4:

Enter in your search criteria:

Sports Fan Communities

then click the “Search” button to see all matching jobs:

Sports Fan Communities

Step 5:

Click the job title to see full details:

Sports Fan Communities

Sports Fan Communities

Follr Support Series – How To Find a Job in Sports

Follr has integrated the indeed job data which gives you access to countless jobs in all industries including sports.

To find a sports job please follow these steps – if you have additional questions give us a call on:

(888) 201-5160

or email:

info@follr.com

Step 1:

After you log into your Follr account you will see the Activity Screen:

Follr Support - Community Discovery 1

Step 2:

Click on “Careers” in the top menu:

Sports Fan Communities

Step 3:

You will then see the “Jobs & Careers” page:

Sports Fan Communities

Step 4:

Enter in your search criteria:

Sports Fan Communities

then click the “Search” button to see all matching jobs:

Sports Fan Communities

Step 5:

Click the job title to see full details:

Sports Fan Communities

Sports Fan Communities

Follr Support Series – How To Create a New Supporters Club Community Website

Follr contains community Websites for every sports team imaginable, soccer (AKA football), football (aka football), basketball, hockey, baseball and many other professionals, organizations and interest groups associated with the industry. The question is; how do you create one?

Please follow these steps – if you have additional questions give us a call on:

(888) 201-5160

or email:

info@follr.com

Step 1:

After you log into your Follr account you will see the Activity Screen:

Follr Support - Community Discovery 1

Step 2:

This screen highlights two places to see communities:

(i) From the top menu you can click on “Communities”:

Follr Support - Community Discovery 3

(ii) In the right panel you will see “Discover Communities”:

Follr Support - Community Discovery 2

Step 3:

If you click on “Communities” from the top menu you see a page that by default shows you the communities you are currently a member of:

Follr Support - Community Discovery 4

To create a new community simply click on the “Start a Community” button:

Follr Sports Community

Step 4:

You will then see the “Start a Community” page:

Follr Sports Community

Simply fill in the information and click the “Create Community” button at the bottom of the page.

Note:

(i) All fields marked with an asterisk have to be completed.

(ii) There isn’t a limit on how many communities you can create.

Follr Support Series – How To Find Fans and Supporters Clubs

Follr contains community Websites for every sports team imaginable, soccer (AKA football), football (aka football), basketball, hockey, baseball and many other professionals, organizations and interest groups associated with the industry. The question is; how do you find one?

Please follow these steps – if you have additional questions give us a call on:

(888) 201-5160

or email:

info@follr.com

Step 1:

After you log into your Follr account you will see the Activity Screen:

Follr Support - Community Discovery 1

Step 2:

This screen highlights two places to find new communities:

(i) From the top menu you can click on “Communities”:

Follr Support - Community Discovery 3

(ii) In the right panel you will see “Discover Communities”:

Follr Support - Community Discovery 2

Let’s look at both.

Step 3:

If you click on “Communities” from the top menu you see a page that by default shows you the communities you are currently a member of:

Follr Support - Community Discovery 4

To discover new communities simply click on the “Find Communities” button:

Follr Support - Community Discovery 5

and then type any word into either the “Search by Name” or “Search by Tag” fields:

Follr Support - Community Discovery 6

As you enter text the results filter automatically:

Follr Support - Community Discovery 7

You can click on any of the search results and join the community. There isn’t a limit on how many communities you can join.

Step 4:

If you click the “More >>” link under the “Discover Communities” section in the right panel you go to the same page and through the same process as detailed in ‘Step 3’ above but there is an extra layer of help – a popup that provides details about a specific community:

Follr Support - Community Discovery 8

Again there isn’t a limit on how many communities you can join.

Follr Support Series – Discovering New Communities

Follr contains community Websites for every sports team imaginable, soccer (AKA football), football (aka football), basketball, hockey, baseball and many other professionals, organizations and interest groups associated with the industry. The question is; how do you find one?

Please follow these steps – if you have additional questions give us a call on:

(888) 201-5160

or email:

info@follr.com

Step 1:

After you log into your Follr account you will see the Activity Screen:

Follr Support - Community Discovery 1

Step 2:

This screen highlights two places to find new communities:

(i) From the top menu you can click on “Communities”:

Follr Support - Community Discovery 3

(ii) In the right panel you will see “Discover Communities”:

Follr Support - Community Discovery 2

Let’s look at both.

Step 3:

If you click on “Communities” from the top menu you see a page that by default shows you the communities you are currently a member of:

Follr Support - Community Discovery 4

To discover new communities simply click on the “Find Communities” button:

Follr Support - Community Discovery 5

and then type any word into either the “Search by Name” or “Search by Tag” fields:

Follr Support - Community Discovery 6

As you enter text the results filter automatically:

Follr Support - Community Discovery 7

You can click on any of the search results and join the community. There isn’t a limit on how many communities you can join.

Step 4:

If you click the “More >>” link under the “Discover Communities” section in the right panel you go to the same page and through the same process as detailed in ‘Step 3’ above but there is an extra layer of help – a popup that provides details about a specific community:

Follr Support - Community Discovery 8

Again there isn’t a limit on how many communities you can join.

Adding Documents or Files to Your Follr Profile Website

If you ever need to add a document to your profile, like a PDF of your fantasy sports team, it’s quick and easy with Follr!

Here is how it’s done.


1: Log into your account:


Follr Home Page Login

2: Click the down arrow next to your profile image, and from the menu that pops down, select “Edit Profile”.

Attaching_docs_profile

3: You’ll see a variety of options — all sorts of ways that you can personalize or modify your account, including adding your resume and contact information. Here’s also where you’ll add photo files, video links, or other types of documents in a variety of formats, up to 6 MB.

Attaching-docs-options

4: When choosing “Docs,” you’ll see an initial page that is where you’ll access the upload functionality. It’s also where your documents will display after you’ve loaded them.

Attaching_docs_docsstart


5: Simply add your documents, either manually (A), or by dragging them into the window. Then upload them (B), and you’re done!


Attaching_docs_docsamples

Companies With The Most Successful Online Communities Have These 4 Things in Common

4 Things in Common FollrCreating a thriving online community of customers is no easy feat, yet companies succeed at doing it every day. Sure they probably have teams of social media experts and customer care professionals, but at the heart of it, it really comes down to having these four things on lock. Read on to see if you’re putting any of best practices to use… and if you’re not… well you know what to do.

 

  1. All innovation and R&D is done IN CONJUNCTION WITH customers. These companies no better than to make changes without soliciting loyal customers’ advice.
  2. Every single employee has been trained to put the customer first. No matter which department you work in or what your job description entails, you know that customer service is paramount and feel compelled to act accordingly. Zappos, anyone?
  3. Employees are encouraged to interact candidly with customers online. None of that stiff business language allowed – these employees are expected to be real, open and honest with customers over social media. Simply put, transparency is key.
  4. There are protocols in place for negative feedback. Each and every employee tasked with handling online activities knows exactly what to do should a customer get frustrated. Situations can be mitigated easier and faster because there are practiced steps in place.

Do you practice any of these online community engagement principles with your business? Let me know in the comments below!