Ever Thought About Adding a Personal Domain Name to Your Profile Website?

Google SEOYou should, it will seriously improve your SEO. Google “Stephen Fells” and take a look at what is top of the organic search results. That’s right – his Follr Website. It’s above LinkedIn, Facebook, Twitter, multiple blogs he contributes to, it’s even higher than Google+.

You can register any domain to use with your Follr digital identity Website! You can still use follr.me of course but you can also add, for example, YourName.com. Simply log into your Follr account to get started.

Available top level domains include::

  • .com
  • .info
  • .net
  • .biz
  • .org
  • .us

And as always please let us know if you have any questions!

Follr Feature – Professional and Personal Tags

The ‘Follr Tag’ feature allows you to not only describe yourself personally and professional but also to search and connect with a far broader range of people using very specific criteria.

Having logged into your account simply click on ‘Connections’ and then ‘Finder’:

Follr Digital Identity

Your search results are only as good as the quality of tags entered so make sure that for your own account and profile Website you enter as much information as possible and choose your tags (professional and personal) thoughtfully; this is also how others will find you.

Have questions we didn’t answer?  Want to know more? Ask us!

5 Tips to Jump Start Your Online Community

Whether starting a new community, or moving an existing one, the foundation is the strength of the conversations and content within it. Those conversations go a long way to assure longevity of the community.

Life, online or off, is built on a series of relationships, those with our family, friends, and fellow fans. Part of the process is the introduction and sharing of basic information, to establish a comfort level and open channels of communications.

Creating this comfort then allows the community to connect more with each other by sharing common interests, goals and ideas. Building upon the contribution of each member you will then see a more organic growth in the community as well as “natural moderators” will begin to establish themselves to help in maintaining the desired tone and direction of the community.

These 5 “no fail” tips and techniques will help you keep your focus, refine your tone and build a strong and engaged community with longevity.

East Fishkill Spurs

1. Be Welcoming, Be Disarming
Each time a new member joins your community give them the opportunity to introduce themselves. The best way to do this is to establish a set of between three and five questions for each member to answer.

Making these questions fun and non-threatening will encourage the new community members to engage, be at ease and “let their hair down”. Of course, the tone of the community will determine how “silly” these questions would be, but keeping it “light” will help gain more interaction from your community members.

Some sample questions along these lines are:

  • “Who is your favorite player?”
  • “Tell us how you became a fan”
  • “What was the best goal we ever scored?”

It’s like an online icebreaker. Ask silly, even ridiculous, questions of your members. Don’t be afraid, even in a serious forum, this allows people to connect in ways that are non-threatening and create a comfortable environment despite the tone of the serious topic that might be involved.

Believe it or not it is often more difficult for someone to share serious answers than silly answers.

2. It’s OK to Lurk
Everyone was new to online communities at one point. Try to encourage interaction and engagement, but recognize that some people might just want to watch (lurk) and adjust before they dive in.

Often times those that spend the most time lurking end up being the most engaged in the long run. Some people just need more time to adjust and acclimate to a new environment.

It is actually preferable to have someone lurk and acclimate to the tone of a community rather than jump in prematurely and risk being misunderstood, this could result in a lot of turmoil within a community.

3. Encourage Engagement, Be Appreciative, Be an Example
Actively engaged community members create opportunities for existing or new members to connect with each other, establishing a solid communal relationship. Be sure to thank people for posting, also try to positively acknowledge participation at any level.

Be a guide, or a sign post, direct your community to great content of community members, inside the community or outside, and bring the conversations to them. Be an example, by linking and sharing outside content but housing the discussion within your community.

4. Promote Great Community Contributions and Content
A solid community needs to be fed to continue to grow that community. That food is demonstrated by promoting the community and member contributions. Make it a habit to regularly promote your community members.

The conversations and sharing are the lifeblood.into other social networks. By doing this you will be promoting your community and the members, helping others find you and ensuring a continued growth in your community.

5. Appreciate Everything, Don’t Take Community for Granted
Appreciate your community. Understand that each and every member has made a choice to be a part of the community, and recognize that it’s a choice for them to remain in the community.

Never take your community for granted, if you do you will discover that they can quickly move on to what they perceive to be “Greener Pastures”. Keep it fresh, keep it lively. This is where building a community on a topic you are passionate about makes it a lot easier to grow and maintain.

If you keep these 5 tips top of mind, and try to make a habit of doing these things, you will guarantee your success is building and nurturing an amazing community!

Now You Can See Which Social Network is The Most Effective

If you are a Follr Pro user you get detailed statistics that show you many things!

To access your statistics simply log into your account and click your profile image in the top right corner:

Follr Statistics

Click the ‘Statistics’ link which will show you the available reports:

Follr Statistics Choices

You can see who has visited your profile:

Follr Statistics Visitors

and also where people researched you. Are they more interested in your Facebook account or LinkedIn profile? This is invaluable information because it tells you where you should be focusing your marketing efforts:

Follr Statistics Clicks

Click here to create your Follr account today!

Ever Thought About Adding a Personal Domain Name to Your Profile Website?

Google SEOYou should, it will seriously improve your SEO. Google “Stephen Fells” and take a look at what is top of the organic search results. That’s right – his Follr Website. It’s above LinkedIn, Facebook, Twitter, multiple blogs he contributes to, it’s even higher than Google+.

You can register any domain to use with your Follr digital identity Website! You can still use follr.me of course but you can also add, for example, YourName.com. Simply log into your Follr account to get started.

Available top level domains include::

  • .com
  • .info
  • .net
  • .biz
  • .org
  • .us

And as always please let us know if you have any questions!

5 Tips to Jump Start Your Online Community

Whether starting a new community, or moving an existing one, the foundation is the strength of the conversations and content within it. Those conversations go a long way to assure longevity of the community.

Life, online or off, is built on a series of relationships, those with our family, friends, and fellow fans. Part of the process is the introduction and sharing of basic information, to establish a comfort level and open channels of communications.

Creating this comfort then allows the community to connect more with each other by sharing common interests, goals and ideas. Building upon the contribution of each member you will then see a more organic growth in the community as well as “natural moderators” will begin to establish themselves to help in maintaining the desired tone and direction of the community.

These 5 “no fail” tips and techniques will help you keep your focus, refine your tone and build a strong and engaged community with longevity.

East Fishkill Spurs

1. Be Welcoming, Be Disarming
Each time a new member joins your community give them the opportunity to introduce themselves. The best way to do this is to establish a set of between three and five questions for each member to answer.

Making these questions fun and non-threatening will encourage the new community members to engage, be at ease and “let their hair down”. Of course, the tone of the community will determine how “silly” these questions would be, but keeping it “light” will help gain more interaction from your community members.

Some sample questions along these lines are:

  • “Who is your favorite player?”
  • “Tell us how you became a fan”
  • “What was the best goal we ever scored?”

It’s like an online icebreaker. Ask silly, even ridiculous, questions of your members. Don’t be afraid, even in a serious forum, this allows people to connect in ways that are non-threatening and create a comfortable environment despite the tone of the serious topic that might be involved.

Believe it or not it is often more difficult for someone to share serious answers than silly answers.

2. It’s OK to Lurk
Everyone was new to online communities at one point. Try to encourage interaction and engagement, but recognize that some people might just want to watch (lurk) and adjust before they dive in.

Often times those that spend the most time lurking end up being the most engaged in the long run. Some people just need more time to adjust and acclimate to a new environment.

It is actually preferable to have someone lurk and acclimate to the tone of a community rather than jump in prematurely and risk being misunderstood, this could result in a lot of turmoil within a community.

3. Encourage Engagement, Be Appreciative, Be an Example
Actively engaged community members create opportunities for existing or new members to connect with each other, establishing a solid communal relationship. Be sure to thank people for posting, also try to positively acknowledge participation at any level.

Be a guide, or a sign post, direct your community to great content of community members, inside the community or outside, and bring the conversations to them. Be an example, by linking and sharing outside content but housing the discussion within your community.

4. Promote Great Community Contributions and Content
A solid community needs to be fed to continue to grow that community. That food is demonstrated by promoting the community and member contributions. Make it a habit to regularly promote your community members.

The conversations and sharing are the lifeblood.into other social networks. By doing this you will be promoting your community and the members, helping others find you and ensuring a continued growth in your community.

5. Appreciate Everything, Don’t Take Community for Granted
Appreciate your community. Understand that each and every member has made a choice to be a part of the community, and recognize that it’s a choice for them to remain in the community.

Never take your community for granted, if you do you will discover that they can quickly move on to what they perceive to be “Greener Pastures”. Keep it fresh, keep it lively. This is where building a community on a topic you are passionate about makes it a lot easier to grow and maintain.

If you keep these 5 tips top of mind, and try to make a habit of doing these things, you will guarantee your success is building and nurturing an amazing community!

The Follr Personal Profile Website – An Overview of Mobile

What is responsive design or RWD?

“Responsive design (often abbreviated to RWD) is an approach to web design in which a site is crafted to provide an optimal viewing experience—easy reading and navigation with a minimum of resizing, panning, and scrolling—across a wide range of devices (from desktop computer monitors to mobile phones).

When you consider just how much mobile dominates peoples attention the time is rapidly approaching when we spend more time on our phone than watching TV. As a result the importance of having Web content present effectively on mobiles and tablets can’t be understated. So we have made sure that every Follr Personal Profile Website looks as good as it can on every phone:

And here is now it will look on an iPad:

The default information displayed can be changed so you have the choice of highlighting your Social Wall, links or Timeline:

We will continue to post details on other aspects of Follr via this blog. Please let us know what you think!

Social Media Manager vs. Online Community Manager: Same or Different?

Source: Vanessa DiMauro

Slide1One recent morning I saw a post in one of my LinkedIN groups asking “what is the difference between a social media manager and an online community manager?” Easy, I thought, and offered a quick response on my mobile … “Social media managers bring the guests (clients, prospects) to the table and community managers welcome them in!”

Ahh, but wait. This may require more words than I can manage on that little screen. So, naturally, I turned to trusty Google to see what others have said on this topic. Among the first mentions I came across was a CMSWire which discussed the confusion between social media and online community management, and suggested the two roles have become blurred.

In my view, the confusion often begins with job descriptions, which are rarely written by actual practitioners. For larger organizations new to these rapidly evolving specialties, they strive to find and describe the commonalities rather than highlight the differences in the two roles.
Next, I sought out my trusted peers and colleagues to see and hear what they had to say. In a post by the very knowledgeable Blaise Grimes-Viort from the UK firm e-Moderation, he shared the following definitions of these two roles:

· Community Manager: Operates from deep within the company, managing customer relationships with a brand or product, and each other. Potentially she can be a fully Enterprise Community Manager, involved in facilitating efficient inter-team and staff communication and collaboration. She is focussed on the flow of information and knowledge, strengthening relationships and promoting productive collaboration, which may include moderation and hosting of both micro- and macro-events on the company’s community platform. Placement within the Organization chart is more likely to be connected to Editorial, Product development, Business development, and Marketing. In addition, I would add Customer Service/Support to the list of org chart nodes above.

· Social Media Manager: Operates from the edges of the company, managing brand recognition and reputation outside of the scope of the brand website. He is focused on listening and evaluating brand perception, planning campaigns and promotional material or initiatives to promote the company’s message, building and leveraging social networks on social platforms such as Twitter and Facebook to facilitate depth of communication. He will usually be found within the Organisation chart connected to Marketing, PR, and Sales.

Another aspect of the blurring and overlap in roles is the type of organization doing the hiring — what is the business focus for the role? Business-to-business (B2B) and consumer companies have very different requirements. In consumer organizations, the community focus is individual consumers, and consumers generally frequent public social media channels with broad reach and large numbers. On the other hand, B2B organizations focus on building customer intimacy using channels such as online communities, customer councils and executive briefing centers along with offline outreach. For B2B, the desired relationship is deeper, just as the purchase cycle may be longer, revenue potential much greater and the depth of engagement (think suppliers and partners as well as customers) may be much greater and more complicated. In B2B organizations the social media manager is part of marketing and PR, facing outward for the most part. The B2B community manager has some outward responsibilities, but is connected to more core operations at the firm.

These distinctions are especially visible in the success measures for each role – the key performance indicators. Of course, both roles may share responsibility for a number success metrics and will need to partner effectively to deliver results. Here is a short tabulation of key B2B success measures, the role involved and the organizational accountability path.

B2B Success Measure Role Accountability
Drive leads Social Media Manager Marketing
Raise awareness of products or services Social Media Manager Marketing
Visibility of company, products, services or thought leaders Social Media Manager Marketing
Increase sales Social Media Manager Sales
Event attendance Social Media Manager on public channels, Community manager on community channels Marketing
Customer questions about how to use a product or service Community Manager Customer Service
Learn from customers (e.g. feedback into product development) Community Manager Product Management/R&D
Customer retention / satisfaction Community Manager Sales
Call center reduction/ Improve customers’ ability to get help from each other Community Manager Customer Service
Increase utilization of the products Community Manager Product Management

Note that in the B2B world, where customers tend to be other organizations purchasing complex and expensive products and services, the lines between the social media manager and the community manager roles can be more clearly defined than in consumer space. B2B and consumer prospects have very different information and relationship needs, and when the sale is made the customers require very different levels of ongoing engagement and support. The overlap between the B2B social media and online community manager roles is usually much less than for those roles at a B2C firm.